Safe Shopping Guarantee

Our #1 priority is to make sure you have a secure, safe and satisfying experience.

The Secure Shopping Guarantee: Your credit card transactions with us are 100% safe. Period. Our secure server software (SSL) is the e-commerce industry standard and encrypts all payment information when you make a purchase. This means no one will ever gain access to your private information.

The Promise: If you don’t love it, we’ll take it back. If you are not 100% satisfied, you can return it for a replacement or refund within 30 days of receipt.

Please note Keds Studio custom shoes are made-to-order specifically for you, so we cannot accept returns.  


Shipping & Returns

Tired of ordering something online and waiting for weeks to receive it? So were we. That's why we developed one of the most advanced production and shipping systems on the Internet. And it's why we aim to ship your orders in 24 hours! (Remember, these are made-to-order custom products!).

Immediately after you complete your purchase, your order is sent to our production facility, manufactured, and packaged with great care.

We regret we cannot ship Custom Stamps outside of the United States. 


Domestic Shipping Services

We offer a wide variety of shipping options for orders shipped within the US. You can choose from Express, 2-Day, Standard, and Economy services. If you need your order ASAP, Express shipping will deliver it to you in 1 to 2 business days from the date of shipment. Please allow 2 business days for our 2-Day Service, 4-7 business days for Standard, and 7-11 business days for Economy. Available shipping options will vary depending on the product type, quantity ordered, and address type.

Special cases
If you request shipping to a PO Box or APO/FPO location, please choose Economy shipping option
If you request shipping to US territories, please be sure to choose the US Territory as the country and NOT the United States 

A variety of carriers deliver your orders, but we are proud to use the United States Postal Service and UPS for most of our domestic shipments.


Canada & Mexico Shipping Rates & Taxes

Orders to Canada and Mexico may be subject to import duties and taxes. Fees charged depend on the country of delivery, and must be paid upon receipt of your package. We are currently unable to predict whether or not you will be charged a fee or what that fee might be. Please contact your local customs office for further information.

Shipments to Canada and Mexico may be delayed by customs and other circumstances and are outside of our control.

Please note: If you choose "Standard" (USPS Airmail) (7-21 days) shipping, you will NOT be able to track your order. By choosing USPS Airmail shipping, your package will leave our manufacturing facility and neither you nor us will be able to see the shipping status of your order. If tracking is important to you, please consider using the Express shipping option which uses a different carrier. With this option, tracking will be available for the entire transit process.


International Shipping & Taxes

International orders may be subject to import duties and taxes. Fees charged depend on the country of delivery, and must be paid to the local tax authority upon receipt of your package. We are currently unable to predict whether or not you will be charged a fee or what that fee might be. Please contact your local customs office for further information.

Please note:
International shipments may be delayed by the customs process and/or other unforeseen circumstances beyond our control.
If you choose "Standard Shipping" USPS Airmail (5-12 days) , you will NOT be able to track your order. By choosing USPS Airmail shipping, your package will leave our manufacturing facility and neither you nor us will be able to see the shipping status of your order.
If the ability to track the pack in transit is important to you, please consider selecting the Express Shipping option which uses a different carrier. With this option, tracking will be available for the entire transit process.

 
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